We work for our guests; ultimately they pay all of our salaries.
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We take an extreme amount of pride in growing great team members into exceptional leaders. We do this by consistently leading by example, reinforcing a positive sense of self and identifying, coaching, motivating, counseling, and empowering our team members.
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We provide the highest level of service in our industry. If we’re not serving the customer directly, we serve fellow team members who are.
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We trust our team members to act in the best interests of our guests and our company. Their integrity, expertise, and commitment are the foundation of our business relationships and reputation.
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We share information within our organization. Outside of our company, we remain quiet and safeguard our proprietary knowledge.
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We encourage individual initiative and well thought out innovation. Every individual in unique and brings an important perspective on the whole organization.
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We are a unified team of people with a purpose not a company of individuals. This team mentality creates a synergy which we can accomplish more than we can individually.
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We look for the positive and praise it. Recognizing good performance creates the motivation to make it great.
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We strive for consistency and fairness with everyone we encounter. Our company is built on family values encompassing the principles of kindness, compassion, and keeping your word. We deliver honesty and truthfulness in all business practices.
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We thrive on change. We push forward so we don’t fall behind.
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We consistently challenged the way we operate to stay lean and raise productivity.
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We drive up revenues and down expenses. As a privately held company, our own efforts are the primary source of the capital needed to sustain our success.
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We support local and international charity organizations including City Team and the Neo Fund. We believe in organizations that promote education, faith, individual and community transformation. Please see the Neo Fund web site for more information https://www.theneofund.org/.